The Code sets out the standards expected of all members of the National Counselling Society, for the guidance of members (individual, supervisor, training provider or organisational). Members of the Society are expected to inform prospective and present clients, as well as former clients who contact a Member following ending counselling, both of the Code and how to access it online.

Clients and former clients who believe that a Member of the Society has failed to provide the standards of service expected by the Society, having raised their concern with the Member (if appropriate) and received no satisfaction, may contact the Society for advice on making a formal complaint.

 

Full details can be found at https://www.nationalcounsellingsociety.org/have-a-concern/